Refund policy


At AMAANSA Fine Arts Studio, we specialize in creating custom miniature paintings tailored to your preferences. Due to the personalized nature of our products, we do not offer returns once an order is placed. However, we understand the importance of customer satisfaction, and we strive to keep you involved throughout the customization process.

Order Customization Process:

Upon placing your order, we keep you informed at every step of the customization journey. You will receive regular updates and a final preview of your miniature painting. Only, after your approval, the miniature painting is finalized and approved for last touches/finishing.

For more information please read this FAQ on Order Customization process

Cancellation Policy:

Order Consultation & Cancellation Clause: At AMAANSA Fine Arts Studio, we highly recommend all customers consult with the artist before placing an order. This process ensures that:

  • The reference photos provided are suitable for detailed miniature portraiture
  • A rough layout or sketch can be shared in advance for visual clarity
  • The artist and customer align on expectations before the actual painting begins

This step is designed entirely for your benefit, to avoid disappointment after the painting process has started.

However, if an order is placed without prior consultation, and the customer later requests a cancellation due to poor image quality or dissatisfaction with the rough sketch preview (perspective and composition), the following deductions will apply:

Consultation & Payment Processing Deductions: If the artist has already begun work or produced a rough sketch:

  • A consultation fee of ₹500 will be deducted
  • The balance amount will be refunded as per the stage-wise refund policy detailed above

These charges compensate for the artist's time, effort, and platform processing fees incurred during your custom order process.

We sincerely request you to get in touch with the artist first via WhatsApp or email before placing your order. This small step ensures a smooth experience and helps create a miniature artwork you’ll truly cherish.

Cancellation after Commencement:

If the artist has already started working on your miniature painting and you wish to cancel the order for any reason, you are eligible for a refund of 50% of the purchase price.This refund accounts for the manual time and effort invested by the artist. As the artist goes for 3 attempts overall to paint your loved one portrait just the way it is, thus cancellation after 2nd attempt- you are eligible for a 25% refund amount and after 3rd attempt, the customer is not eligible for a refund and the order will be marked as canceled without refund (fulfilled).

Please note that the artist typically begins working on your order within 1-2 days of receiving it. We ask for your patience during this time, as creating a handmade painting in a minuscule size requires exceptional skills and dedication, and most importantly TIME. While the process may be time-consuming, we assure you that the end result will be astonishing.

Post cancellation, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return Shipping

Once the package has left the artist's studio after careful inspection and final touches, it cannot be returned. We take pride in delivering the best quality products to our customers. Before shipping your customized miniature portrait pendant, we conduct a thorough examination of the final product. If we identify any discrepancies, we will not ship it and will start fresh. Rest assured, we do not ship anything damaged from our end.

Damage Items in Transit:

In the rare event that your product is damaged during transit, please notify us within 14 days of delivery with clear images showcasing the damage. The artist will internally assess the images provided and determine if the product qualifies for an exchange.

Instances of such damage are extremely rare due to our commitment to safe packaging and careful final touches. However, if the damage is confirmed and relates to the protective coating, the process for replacement is as follows:

  • The product must be returned to the artist for re-coating and finishing.

  • Return transit time: 10–15 days

  • Re-coating, quality check, and dispatch: up to 10 additional days

  • Total estimated time for delivery of the replacement: approximately 20–25 days

  • The customer bears the return shipping costs
  • 90% restocking fee of order value

We truly appreciate your understanding in such rare situations and are committed to delivering a beautifully restored piece.

Contact Us:                       

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us at abhinav.dhole@amaansa.com or through WhatsApp at +91 8329222570.