Refund policy

At AMAANSA Fine Arts Studio, we specialize in creating custom miniature paintings tailored to your preferences. Due to the personalized nature of our products, we do not offer returns once an order is placed. However, we understand the importance of customer satisfaction, and we strive to keep you involved throughout the customization process.

Order Customization Process:

Upon placing your order, we keep you informed at every step of the customization journey. You will receive regular updates and a final preview of your miniature painting. Only, after your approval, the miniature painting is finalized and approved for last touches/finishing.

For more information please read this FAQ on Order Customization process

Cancellation Policy:

Order Consultation & Cancellation Clause:

At AMAANSA Fine Arts Studio, we highly recommend completing the consultation process before placing an order. This ensures that:

The reference photos provided are suitable for detailed miniature portraiture
A rough layout or sketch can be discussed for visual clarity
The artist and customer are aligned on expectations before the painting process begins

This consultation stage is designed entirely for your benefit, helping avoid disappointment after the customization process has started.

However, if an order is placed without prior consultation and the customer later requests cancellation due to image quality, composition concerns, or dissatisfaction with the preliminary discussion/sketch, the following terms will apply:

Consultation & Payment Processing Deduction:

If the artist has already spent time reviewing references, discussing requirements, creating layouts, or preparing the initial artwork plan:

A consultation fee of ₹1200 will be deducted from the refundable amount.
The remaining balance will be refunded according to the applicable cancellation stage mentioned below.

These charges compensate for the artist's time, creative planning, and payment processing efforts involved in preparing your custom artwork.

Cancellation After Order Placement & Slot Reservation:

Once an order is placed, a dedicated production slot is reserved for your customized miniature artwork. Unlike ready-made products, every AMAANSA artwork requires dedicated artist time, planning, and scheduling before the painting process begins.

The preliminary consultation stage is completed before your allotted painting slot date, ensuring all details, expectations, and artwork requirements are discussed beforehand.

If a cancellation request is made after placing the order, the following terms apply:

1. Cancellation after completion of consultation stage:
If the customer cancels the order after completing the consultation process, a consultation fee of ₹1200 will be deducted from the refundable amount. This covers the artist's time spent on consultation, reference analysis, planning, and preparation.

2. 24-hour cancellation window:
Cancellation requests will only be accepted within 24 hours of placing the order.

After this period, the reserved production slot and preparation process may already be initiated. Any cancellation request received after 24 hours will be subject to the deductions mentioned in this policy.

3. Customer delay in providing photographs/reference material:
If the customer's allotted slot date arrives and the artist has not received the required photographs, reference images, or necessary details to begin the artwork, the reserved slot remains blocked and cannot be allocated to another customer.

In such cases, only 30% of the total purchase value will be refunded. The remaining amount compensates for the reserved slot, preparation, planning, and loss of opportunity to accommodate another customer's order during that period.

Cancellation after Commencement:

If the artist has already started working on your miniature painting and you wish to cancel the order for any reason, refunds will be processed according to the stage of completion.

The artist makes up to two attempts overall to capture your loved one's portrait accurately, including artistic adjustments where required.

After the first painting attempt: The customer will be eligible for a maximum refund of 20% of the purchase value.
After the second painting attempt: The order will be considered fulfilled, and no refund will be applicable.

These deductions account for the manual time, artistic effort, material usage, and dedicated working hours invested in creating your customized miniature artwork.

Please note that the artist typically begins working on your order within 1-2 days of receiving it or on a slot allotment basis. We ask for your patience during this time, as creating a handmade painting in a minuscule size requires exceptional skills and dedication, and most importantly TIME. While the process may be time-consuming, we assure you that the end result will be astonishing.

Post cancellation, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Watch Dial Commissions — Cancellation, Modification and Damage

Watch-dial commissions are customised artistic services and may involve handling, opening, removing, modifying, painting, fitting, or otherwise working on a watch or watch dial.

Once work on a customer-supplied watch or watch dial has commenced, cancellation may result in deductions corresponding to the work already performed, materials used, production time reserved, and any other non-recoverable costs incurred by AMAANSA, subject to applicable law.

Where a customer-supplied watch or dial has already been received by AMAANSA, the customer may request cancellation before artistic work begins. Any refund will be determined according to the applicable cancellation provisions of this Refund Policy and any non-recoverable costs already incurred.

Once the artistic modification has commenced, cancellation will generally not be available except where expressly provided under this Refund Policy or required by applicable law.

Underlying Watch

AMAANSA's artistic service relates to the commissioned artwork and does not constitute a warranty, service contract, repair service, or guarantee for the underlying watch or its components.

AMAANSA does not provide refunds or compensation merely because an underlying watch subsequently stops working, loses or gains time, requires a battery replacement, develops a mechanical or electronic issue, loses water resistance, becomes unsuitable for manufacturer servicing, or otherwise experiences a problem unrelated to a confirmed defect in AMAANSA's commissioned artistic work, subject always to applicable law.

Manufacturer warranty loss should not be presented as automatically caused by AMAANSA.

Damage to Customer-Supplied Watches

If a customer believes that a customer-supplied watch or watch dial was damaged while in AMAANSA's possession, the customer must notify AMAANSA promptly after becoming aware of the issue and provide photographs or other relevant evidence.

AMAANSA may compare the reported condition with photographs or condition records made when the item was received.

Any claim will be assessed based on the documented condition of the item, the nature and cause of the alleged damage, the work performed, and applicable law.

Nothing in this section excludes or limits any liability that cannot legally be excluded or limited.

Transit Damage

If a completed watch-dial commission is damaged during transit, the customer must notify AMAANSA as soon as reasonably possible and provide clear photographs of:

the outer shipping package;
the internal packaging;
the damaged item; and
the shipping label and tracking information.

Customers should retain all packaging until the matter has been resolved.

Transit claims will be handled in accordance with the applicable shipping carrier's procedures, AMAANSA's Shipping Policy, and applicable law.

Manufacturer Warranty

AMAANSA does not guarantee that artistic modification, opening, removal, replacement, or handling of a watch will preserve the manufacturer's warranty or authorised-service eligibility.

Any loss of manufacturer warranty or service eligibility resulting from modification of the watch is not, by itself, grounds for a refund of the artistic commission.

Water Resistance

AMAANSA does not guarantee preservation or restoration of the manufacturer's original water-resistance rating after a watch has been opened or modified.

Customers who require water resistance should have the completed watch appropriately inspected and tested by a qualified watch professional before exposing it to water.

Compatibility

Where a standalone painted watch dial is purchased for installation into a particular watch, the customer is responsible for ensuring that the intended watch and movement are compatible unless AMAANSA has expressly confirmed compatibility in writing.

A mismatch or incompatibility discovered after purchase does not automatically constitute a defect in the commissioned artwork.

Installation should be performed by a qualified watchmaker.

Nothing in this section excludes or limits any statutory right or remedy that cannot legally be excluded or limited.

Return Shipping

Once the package has left the artist's studio after careful inspection and final touches, it cannot be returned. We take pride in delivering the best quality products to our customers. Before shipping your customized miniature portrait pendant, we conduct a thorough examination of the final product. If we identify any discrepancies, we will not ship it and will start fresh. Rest assured, we do not ship anything damaged from our end.

Damage to Standard AMAANSA Products in Transit:

The following transit-damage procedure applies to AMAANSA's standard miniature painting pendants, jewellery pieces, and other products unless a product-specific policy states otherwise.

Watch-dial commissions and customer-supplied watches or watch dials are governed by the separate “Watch Dial Commissions — Cancellation, Modification and Damage” section of this Refund Policy.

In the rare event that your product is damaged during transit, please notify us within 14 days of delivery with clear images showcasing the damage. The artist will internally assess the images provided and determine if the product qualifies for an exchange.

Instances of such damage are extremely rare due to our commitment to safe packaging and careful final touches. However, if the damage is confirmed and relates to the protective coating, the process for replacement is as follows:

The product must be returned to the artist for re-coating and finishing.
Return transit time: 10–15 days
Re-coating, quality check, and dispatch: up to 10 additional days
Total estimated time for delivery of the replacement: approximately 20–25 days
The customer bears the return shipping costs
90% restocking fee of order value

We truly appreciate your understanding in such rare situations and are committed to delivering a beautifully restored piece.

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us at abhinav.dhole@amaansa.com or through WhatsApp at +91 8329222570.